1.
Consent
By accessing or using Samta.ai, you acknowledge and agree to the terms outlined in this Privacy Policy. This policy becomes effective from the moment you register, browse, or interact with our product and accept our terms.
As digital standards evolve, we may update this Privacy Policy from time to time. Any changes will be reflected with a revised "Last Updated" date. Continued use of our services indicates acceptance of the updated policy.
2.
Information We Collect
We may collect information directly from you automatically through your use of our Products and Services, or from third-party sources. This includes:
- Personal Information: When you sign up, use our tools, or subscribe to updates, we may collect your name, email, phone number, company name, job title, and other relevant information.
- Uploaded Content: If you submit forms, upload documents, or engage with features (e.g., product or content submissions), we may store related data.
- Customer Support Interactions: Information shared via live chat, support emails, or calls may be logged to enhance service quality.
- Communication Data: We may store email, messaging, and feedback content to improve our offerings and monitor service interactions.
- Payment Details: For any paid services, we may collect billing and payment information through secure third-party providers.
- Testimonials: If you share a testimonial, we may display your name, title, photo, and statement—with your approval.
- Cookies & Usage Data: Through cookies and analytics tools, we gather usage behavior, IP addresses, browser details, device types, timestamps, and interaction patterns.
- Third-Party Integrations: If you connect your Samta account with services like Google or LinkedIn, we may collect profile data (e.g., name, email) from those products.
- Public & External Sources: We may also collect publicly available data or information from trusted third-party partners.
3.
How We Use Your Information
We use your information to:
- Deliver, personalize, and maintain our products and services.
- Analyze usage trends to improve our features, tools, and offerings.
- Communicate updates, support responses, and promotional content.
- Conduct research, surveys, and product development.
- Verify identity and prevent fraud or misuse.
- Provide relevant content and recommendations.
- Process transactions and manage subscriptions.
- Comply with legal and regulatory obligations.
4.
Sharing of Your Information
We may share your data in the following situations:
- Internal Teams: Within Samta.ai and its affiliated entities, for operational and service-related purposes.
- Service Providers: With trusted partners (e.g., cloud hosting, payment gateways, marketing tools) to support product functionality and communication.
- Compliance & Law Enforcement: If required by law, we may disclose information to the government or legal authorities.
- Professional Advisors: With auditors, legal counsel, or consultants for business oversight.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.
- With Consent: We may share your information with third parties when you give us explicit permission.
5.
Your Choices & Rights
You have control over your personal data. You can:
- Unsubscribe from marketing emails at any time using the link in the email.
- Adjust Cookies settings via your browser.
- Edit or delete optional profile information in your account.
- Withdraw Consent where processing is based on consent.
6.
Data Retention
We retain personal data as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, it will be securely deleted, anonymized, or de-identified.
7.
Direct Marketing
With your consent, we may use your contact information to send you promotional messages about:
- Samta.ai updates, content, and features
- New product launches or partnerships
- Events, webinars, or surveys
You may opt out at any time. If you choose not to receive marketing emails, we may still send you critical service-related communications (e.g., billing notices or account changes).
8.
Security & Confidentiality
You are responsible for maintaining the confidentiality of your login credentials. Samta.ai is not liable for any unauthorized access resulting from your failure to secure your information. We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse.
9.
Contact Us
If you have questions about this Privacy Policy or wish to request or delete your data, please contact us:
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